The Science Behind Our Solutions
Human Interaction Models Are the Cornerstone of Our Training
Ulysses’ content and behavioral models are grounded in research, validated through over 70,000 real-life customer interactions, and further refined through practical application. Our best-practice research is seamlessly integrated into the learning experience.
Our combination of simulation-based e-learning and other performance improvement components has been validated through extensive research, client results, and continuous analysis and refinement. This approach provides an optimal mix of training methodologies proven to develop advanced customer service, sales, and coaching skills. With our proven Framework with Freedom© methodology, we’ll help your organization achieve its sales, service, and customer loyalty goals.
YOUR CONTACT CENTER SPECIALISTS
Rooted in Research
One reason for Ulysses’ training success is our ability to customize our methods to fit the needs of our audience, considering their learning styles and experience levels. This includes:
Just-in-time training and coaching: Delivering instruction in brief, timely segments that align with the learner’s needs.
Self-directed, self-paced learning: Allowing flexibility to accommodate various learning preferences.
Peer mentoring: Utilizing blogs and chats for learners to share experiences and insights.
Our History
Founded in 1995 by Dimitris Lyras, a Greek shipping executive, Ulysses Learning aimed to revolutionize learning through online role-playing simulations. Recognizing the contact center industry as an ideal setting for these innovative methods, Lyras collaborated with Roger Schank, an artificial intelligence expert and thought leader in goal-based scenarios and role-playing simulations. Together with industry peers and industrial designers, they dedicated four years and significant resources to research and development, resulting in a proven, effective learning solution designed to deliver both immediate and long-term results.
We’re Here To Improve Your Contact Center Operations
Industries we serve
Today, Ulysses Learning helps the most prominent organizations in the United States and abroad to improve their customer service, sales and coaching results. We work with many industries, most notably in energy, government, telecom, insurance, manufacturing, hospitality, and financial services. Our programs are tailored to fit your specific needs, uniquely customized based on your corporate culture and customer needs.
The Leading Contact Center Training Provider
READY YOUR CONTACT CENTER WITH VALIDATED FRAMEWORKS WITH FREEDOM
Empower frontline representatives to shift from reactive to proactive by learning how to be good listeners, take ownership, demonstrate curiosity, and be solutions focused.
Increase profits and build long term customer satisfaction and loyalty by developing your representatives’ natural selling skills, adjusting to customer readiness and resistance.
Level up frontline leaders to engage in meaningful coaching conversations that drive behavioral change. Achieve accredited certification working with industry leading Master Coaches.
Engaging and customizable online platform with gamification to refresh skills using just-in-time real-world examples while receiving expert coaching.