An Engaging, Game-Based Online Training Platform
Step Up Your Game
This simulation-based e-learning tool provides just-in-time training with client-specific scenarios to enhance frontline performance in real time. Team members will develop essential conversation skills through five-minute practice modules, receiving expert coaching throughout the process.
MORE THAN JUST FUN AND GAMES
WINNING WITH SKILLBUILDER
What SkillBuilder Offers
Flexible 5-minute training modules
Tailored caller interactions designed for your industry-specific requirements
Engaging competitive scoring to motivate and entertain team members
Continuous online coaching throughout the process
IMPROVE YOUR SKILLS THROUGH CONTINUED TRAINING
Enhance Your Skills with Ongoing Training
Leveraging our extensive database of contact center interactions, SkillBuilder provides real examples for your reps to engage with. Reps are presented with various response options, and SkillBuilder highlights each choice, explaining why it may or may not be the best option. These real-life scenarios effectively prepare reps for actual calls, setting them up for success and enhancing customer satisfaction.
EASY TO USE INTERFACE
Programs Customized to Your Organization’s Culture, Branding, and Conversations
BUILD UPON ALL THAT YOU’VE LEARNED
WITH ULYSSES supplement courses
The Science
Ulysses Learning offers specialized training, uniquely created for Contact Center development, utilizing Ai and real-world human interaction
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