Elevate Your Frontline’s Customer Service Skills

Achieve Measurable Results by Improving Conversation Skills

ServiceMentor is an intelligent blend of conversational skill training that achieves measurable results and ongoing improvements in customer service.

The Conversation Strategy™ is a Framework for positive customer experiences that allows representatives the Freedom to make it their own. The Conversation Strategies apply behavioral psychology to help representatives build the customer’s confidence while meeting and exceeding their expectations, resulting in first-call resolution.

The power of emotional intelligence for your customers

Create Authentic, Human Interactions at The Point of Contact

In ServiceMentor, representatives will also be introduced to the importance of emotional intelligence (EQ) when supporting customer experiences. Emotional Intelligence is the ability to use good judgment, in the moment, with our customers, to drive better results.

ServiceMentor features Ulysses Learning’s simulation-based e-Learning which helps representatives learn complex conversation skills in a safe, simulated environment. This training methodology is combined with customized activities to reflect the unique nature of the representative’s role.

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EQ@WORK

Measurable Results:

Ulysses partnered with a Fortune 100 contact center, to level up the frontline performance providing customer experience training that shortens time to competency and achieves results.

Within six months of implementation the following results were achieved:

Customer satisfaction improved 16%

First call resolution lifted by 8%

Escalated calls decreased by 25%

Average handle time reduced by 10 seconds

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