

Strengthen Your Organization’s Quality Monitoring Process

Transform Your Quality Program from a Literal Approach to an Intuitive One
How does your contact center measure and manage quality? Gone are the days of rigid, black-and-white metrics. Today’s top-performing contact centers embrace a more intuitive approach, leveraging a balanced scorecard to drive performance development. QualityMentor from Ulysses Learning gives you a competitive edge with its behavioral assessment tools, nurturing employee growth and elevating your training program.
Quality Driving the Right Outcomes
A Complete Solution
Evolve from a strict, oversight-driven view of quality to an intuitive approach that prioritizes delivering exceptional customer experiences
Align your service and sales training strategies with both coaching and quality objectives for maximum impact
Boost the skills and career growth opportunities for your quality team with expert mentorship
Refine your monitoring and coaching techniques for greater effectiveness
Build consensus and secure buy-in across the entire contact center
Create a program that enhances agent satisfaction and reduces turnover
Transform your quality management strategy with QualityMentor and lead your contact center to new heights!

QualityMentor provides all the tools your organization needs to enhance its quality process

Empowering Quality Excellence
Transform Your Approach to Quality with Ulysses Learning
Expert implementation consulting to align seamlessly with your internal quality team
Advanced performance measurement designed to drive meaningful behavioral change
Dedicated quality leadership mentoring to support and align with your new framework
Certified IT integration to ensure smooth connectivity with your existing quality system
Transform your approach to quality with Ulysses Learning
Our team of quality experts partners with your internal staff to elevate your contact center’s quality function, turning your quality team into dynamic performance developers. We provide your quality management team with the essential tools to enhance monitoring and mentoring, driving exceptional results for you contact center operation. Experience a new era of quality excellence with our tailored support and expertise.
The Leading Contact Center Training Provider
READY YOUR CONTACT CENTER WITH VALIDATED FRAMEWORKS WITH FREEDOM

Empower frontline representatives to shift from reactive to proactive by learning how to be good listeners, take ownership, demonstrate curiosity, and be solutions focused.

Increase profits and build long term customer satisfaction and loyalty by developing your representatives’ natural selling skills, adjusting to customer readiness and resistance.

Level up frontline leaders to engage in meaningful coaching conversations that drive behavioral change. Achieve accredited certification working with industry leading Master Coaches.

Engaging and customizable online platform with gamification to refresh skills using just-in-time real-world examples while receiving expert coaching.