Performance Leadership


Drive improved performance and business results through your contact center

Give your management the skills they need to be successful leaders in the contact center. Ulysses Learning’s Performance Leadership Series focuses on helping executives develop key skills needed to be a successful leader in a contact center.

Gain critical leadership skills
Executives will learn how to manage change, think strategically and create actionable plans for workforce development and growth.

Develop people skills
Your leaders will also learn how to manage the people side of the business including improving communication strategies, leading effective meetings and providing a mechanism for delivering feedback and coaching.

Short sessions are designed for busy schedules
Each session is approximately 2-4 hours in length and is delivered virtually or through a skilled facilitator. After the session, your executives receive additional coaching through one-on-one sessions with a Ulysses Learning Master Coach. They also will have the opportunity to network with peers and share best practices with online social networking components.

This Performance Leadership Series covers eight topics and is tailored for each client organization based on their fundamental messaging and needs:

Topic 1: Strategic Thinking
Topic 2: The Challenges of Change
Topic 3: Positively Different/Rewarding with Impact
Topic 4: Conscious Communication
Topic 5: The Dynamic Team
Topic 6: Managing Conflict-Discovery Dialogue
Topic 7: Conducting Effective Meetings
Topic 8: Coaching Cycle