Achieve Your Organization’s Goals with Enhanced Call Center Coaching
Contact Center Coaching
Harness the power of effective coaching to elevate the customer experience, introduce innovative management strategies, boost employee satisfaction, and lower turnover. CoachingMentor from Ulysses Learning will guide your organization in achieving these goals.
Our coaching approach at Ulysses Learning is crafted to establish a consistent coaching process across your contact center, enhancing the skills of your coaches to sustain representative performance improvements long after the initial training.
We’re not just your instructor, we’re your coach
Accredited Coaching process
Build A Better Coaching Process
Provide timely feedback, the right way
Concentrate on a single key behavior to maximize call effectiveness
Deliver clear, actionable feedback that reps can easily grasp and embrace
Offer brief coaching sessions of 60 seconds or less
Utilize a proven, validated coaching modell
A Complete Solution
The Ulysses Coaching Solution bundles three core programs, customized for your unique team.
CoachingMentor® Training
Coach Calibration Sessions
Master Coach Certification
Measurable Results:
Ulysses teamed up with a 2,000-seat contact center, implementing CoachingMentor training along with leadership calibrations, live monitoring, individual coaching sessions, and expert data analysis to drive better outcomes.
Within 90 days of implementation, the following results were achieved:
Monthly coaching sessions surged from 632 to 4,018
Average handle time decreased by 18 seconds
Customer satisfaction improved by 20%
Programs Customized to Your Organization’s Culture, Branding, and Conversations
Validated solutions for your contact center’s performance
The Science
Ulysses Learning offers specialized training, uniquely created for Contact Center development, utilizing Ai and real-world human interaction
Performance Leadership
Leverage our Deeper Signals partnership to help your executives develop key skills to make them stronger leaders.
QualityMentor
Elevate your quality program through a mentoring process, shifting the focus from a literal to an intuitive interpretation of customer experiences.