CoachingMentor

Achieve Your Organization’s Goals with Enhanced Call Center Coaching

Harness the power of effective coaching to elevate the customer experience, introduce innovative management strategies, boost employee satisfaction, and lower turnover. CoachingMentor from Ulysses Learning will guide your organization in achieving these goals.

Our coaching approach at Ulysses Learning is crafted to establish a consistent coaching process across your contact center, enhancing the skills of your coaches to sustain representative performance improvements long after the initial training.

The Ulysses Coaching Solution bundles three core programs, customized for your unique team.

Ulysses teamed up with a 2,000-seat contact center, implementing CoachingMentor training along with leadership calibrations, live monitoring, individual coaching sessions, and expert data analysis to drive better outcomes.

Within 90 days of implementation, the following results were achieved: