Level up your contact centers with proven results
Leverage AI-driven, dynamic e-Learning programs to enhance customer and coaching conversations resulting in improved KPIs – CEX, FCR, Conversion Ratios, and more.
Why choose Ulysses?
Ulysses Learning is a global learning and performance improvement company that specializes in custom e-Learning programs achieving measurable results.
Empower Your Talent
With validated models to navigate any service, sales, or coaching conversation with ease.
Raise The Bar On Results
Proven ROI after 90 days with improved CEX, NPS, FCR, Win Rates, and Conversion Ratios along with decreased escalations and repeat calls.
Lightning Fast Implementation
Takes four weeks from contract signing to go live, achieving measurable results.
Client satisfaction Matters
3 decades of experience
Work With a Company With 100% Client Satisfaction
At Ulysses we have an outstanding track record with our clients.
Experienced relationship managers
We’re with you every step of the way
No surprises during implementation
Your client satisfaction is our goal
READY YOUR CONTACT CENTER WITH VALIDATED FRAMEWORKS WITH FREEDOM
Empower frontline representatives to shift from reactive to proactive by learning how to be good listeners, take ownership, demonstrate curiosity, and be solutions focused.
Increase profits and build long term customer satisfaction and loyalty by developing your representatives’ natural selling skills, adjusting to customer readiness and resistance.
Level up frontline leaders to engage in meaningful coaching conversations that drive behavioral change. Achieve accredited certification working with industry leading Master Coaches.
Engaging and customizable online platform with gamification to refresh skills using just-in-time real-world examples while receiving expert coaching.
The Leading Contact Center Training Provider
Validated solutions for your contact center’s performance
The Science
Ulysses Learning offers specialized training, uniquely created for Contact Center development, utilizing Ai and real-world human interaction
Performance Leadership
Leverage our Deeper Signals partnership to help your executives develop key skills to make them stronger leaders.
QualityMentor
Elevate your quality program through a mentoring process, shifting the focus from a literal to an intuitive interpretation of customer experiences.
Contact center Solutions tailored For you
Custom Learning Solutions Tailored to Suit Your Organization’s Unique Needs
For continued education, Ulysses provides ongoing development resulting in sustained results over time. We meet your organization where you are with solutions that uniquely fit your brand. Ulysses has the experience to formulate training and leadership programs ideally designed for you.
Customized Training
What Our Clients Are Saying About Us
Our program with Ulysses Learning wasn’t just about servicing calls, but how team leaders can effectively coach their associates. Anyone can roll out a program but if there isn’t a strategy that reinforces the training, then it’s just another program. Coaching is the key to sustaining our success.
Terry Koubele
Director Customer Service Operations
I’m all in when it comes to the Conversation Strategy. It is such a powerful tool when used effectively. What I love about coaching is that it allows me to “draw out” the innate behaviors of the Service Advocates and their leaders and align those relevant behaviors to the Conversation Strategy.
Ronnell Lovings
Business Support and Service Coach
Our Member Satisfaction Surveys came back and we scored in the superior range for member satisfaction two years in a row! Clearly, we have made the Conversation Strategy part of our normal business. We owe much of the credit to your solutions and your team.
Bob Menhart
Vice President
Between 2012 and 2015 we experienced a period of high growth in our membership base – upwards of 30%. We view Ulysses’ solution as playing a significant part in a cost-avoidance strategy that helped us grow to meet our members’ demand for our services, while improving our FCR and other efficiency measures. Most notable is that we accomplished this without large adds to staff.
Emily Fair
Call Center Director
ServiceMentor gave our agents the structure they needed. This meant our customers could expect to receive the same level of service each time they called. After taking all of our agents through the training, the reaction – and outcome – have been extremely positive.
Melinda Sutherland
Director of Customer Care
With Ulysses, we found a coaching practice that includes an ongoing cycle of call review, calibration, and feedback that enables continuous improvement.
Nancy Earley
Customer Care Group Market/Grievance/Appeals Unit
The difference over the past several months has been phenomenal. The coaching is now clear and concise. Our advocates have responded very well to it.
George Cross
Leader for Service training & Organizational Effectiveness
We received some great feedback about the Ulysses Learning program. One of our customers said “I called and expected to have to explain my situation to five people before I reached someone who could assist me. Instead, my rep NAILED IT! She listened closely and even repeated everything I said, so I knew she was listening and understanding the issue. Every time I call MedSolutions, I am taken care of by such professionals.”
Roger Cheek
Executive Vice President of Operations