Ulysses Learning receives 2007 Product of the Year Award for Outstanding Innovation
For the 10th consecutive year, Ulysses Learning was honored with Customer Interaction Solutions® Product of the Year Award. The latest release of the CallMentor® System includes the Performance Leadership Series which is designed to help call center managers and directors drive even higher levels of business results.
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Ulysses Learning’s CallMentor® System receives Product of the Year Distinction for Nine Consecutive Years
Ulysses Learning company officials announced that it was the recipient of the 2006 Product of the Year award. The award recognized Ulysses’ new program ServiceMentor® – Service to Sales, which was developed in response to a need in the marketplace for advanced customer service training.
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Ulysses Learning's CallMentor® Receives Product of the Year Distinction for Eight Consecutive Years
Ulysses Learning is honored again for focusing on what matters most to contact center executives - developing frontline judgment and customer interaction skills to improve service, sales and coaching results and achieve higher levels of customer loyalty.
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Ulysses Learning Receives Product of the Year Award for Seven Consecutive Years
Ulysses Learning company officials received news that the latest version of its CallMentor® Learning and Performance Improvement System received Customer Interaction Solutions® magazine's Product of the Year award. This marks the seventh consecutive year the magazine has singled Ulysses out for product and service excellence.
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Ulysses Learning Featured in New Book by Clark Aldrich
Clark Aldrich, internationally recognized analyst, simulation-based e-Learning designer and award-winning author dedicates a chapter to Ulysses in his new book - Learn by Doing - and says "Ulysses Learning's simulation model that uses facilitation and coaching is mature and one the industry would do well to emulate."
Ulysses congratulates Clark on receiving ASTD's highest book review rating.
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Ulysses' Important Contribution to Contact Center e-Learning Market Recognized by Prominent Analyst
Paul Stockford, contact center industry analyst and President of Saddletree Research, gives Ulysses Learning high marks for its individualization and follow-up.
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Ulysses Learning Wins ICCM's "Best of Show" for Contact Center Service, Sales, and Coaching Training
Ulysses Learning, the leader and pioneer in simulation-based service, sales, and coaching training for contact centers has won back-to-back "Best of Show" honors at the ICCM International Conference and Exposition held last week in Chicago.
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Ulysses Learning Kicks off 2004 with Sixth Consecutive Product of the Year Award
Each year Customer Interaction Solutions® magazine recognizes those companies with products and services that have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them.
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Ulysses' CallMentor Wins "Best of Show" Award at ICCM 2003 - Chicago
After a rigorous application and judging process, Ulysses Learning was singled out as the ICCM 2003 "Best of Show" Award winner for its sales, service and coaching training system - CallMentor®.
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Ulysses Learning's ServiceMentor® Earns Favorable Review from Lguide
Lguide, a highly regarded independent e-Learning research and consulting firm based in Tacoma, Washington, recently reviewed ServiceMentor®-Ulysses' simulation e-Learning system for customer service representatives.
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Ulysses Learning's CallMentor® Receives Product of the Year for Five Consecutive Years
Each year, Customer Inter@ction Solutions® magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. These are products and services that have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them.
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Customer Interaction Solutions: September 2001, TMC™ Labs Innovation Awards 2001
We are pleased to present the second-annual TMC™ Labs Innovation Awards, which were launched to honor products that demonstrate raw innovation, unique features and significant contributions to improving customer interactions. Innovation can be best defined as "new and original or taking a new and original approach." It can also be classified as "forward-thinking and progressive or the introduction of a new idea, method or device." While innovation is often a concept of "firsts," looking at things from a different perspective and molding an existing idea into a new shape is also considered innovative. Challenging the established standards to help achieve competitive alternatives with distinctive results helps define innovation within our industry.
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Call Center Magazine: August 2001, Ulysses Learning's ServiceMentor®
We first wrote about Ulysses Learning's (Davidson, NC) CallMentor® Suite in October 2000. The suite provides three multimedia training modules for agents and supervisors. The ServiceMentor® module allows agents to learn from their interactions by simulated conversations with customers. CoachingMentor® teaches managers how to coach agents, and SalesMentor® guides agents through cross-selling and upselling.
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Customer Interaction Solutions: May 2001, TMC™ Labs Review: CallMentor®
The contact center is the frontline of a company. It is often via their interactions with the contact center that customers form their impressions of a company, so it is paramount that they have a favorable experience. Since there is a high turnover rate in contact centers, a large percentage of agents are novices, and if these agents don't know the best way to handle specific calls, they may get flustered, frustrating and upsetting both themselves and the customer. To avoid this scenario, agents must learn to handle calls before being put in the contact center crossfire. This having been said, there is nothing better than training through hands-on experience. Classes and discussion groups do help agents when starting their jobs, but simulation products serve the vital purpose of simulating situations new agents might encounter.
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Call Center Magazine: February 2001, The Best Call Center Products of 2000
Ulysses Learning's (Davidson, NC) ServiceMentor lets prospective and seasoned agents hone their customer service skills. The software first assesses an agent's skill level before presenting video scenarios of customers calling to discuss their problems.
(see page 3 of article online)
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Charlotte Business Journal: January 19, 2001, Clients Trained to Make the Call
Ulysses Learning has created a training system that coaches call-center employees and managers on handling difficult callers quickly and effectively.
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Customer Interaction Solutions: January 2001, CIS Call Center Products of the Year
Customer Inter@ction Solutions™ magazine heartily congratulates the Product of the Year 2000 Award recipients. Technological evolution and application refinements are reflected in these companies' offerings; their labors provide us with an exciting array of products and services that just a few years ago were only available to enterprises with deep pockets.
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Call Center Magazine: October 2000, New Product Profiles
CallMentor® Suite provides three multimedia training modules for agents and supervisors. Each simulation can run individually or as a standalone module. The ServiceMentor® module allows agents to learn from their interactions with simulated customers. The CoachingMentor® simulation teaches managers how to coach agents, and SalesMentor®, which will be available at the end of the year, guides agents through cross-selling and up-selling.
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