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A Greek shipping magnate who was passionate about training, education and technology wanted to invest in and advance the future of corporate learning. So in 1995 he formed a new company - Ulysses Learning - and, in the spirit of the epic Greek poem, our own "odyssey" began.
The first stop on the journey was to select the best, most experienced senior executives to navigate our course and charge them with a unique mission to search industry wide to:
- identify the areas of business that could benefit most from developing human performance through technology-enabled training and related services;
- uncover the toughest barriers to improvement; and
- assemble a world-class team of experts to develop the best combination of training solutions to achieve and sustain demonstrable performance results.
Thanks to Ulysses' blue-chip team - top business professionals, thought leaders, and consultants; performance improvement and training experts; cognitive scientists; and industrial/organizational psychologists - we have accomplished this mission.
Our research identified contact centers as an opportune place to begin developing frontline judgment and customer interaction skills. These two critical elements, when developed effectively, improve service, sales and coaching performance and achieve higher levels of revenue and customer loyalty results.
To that end, we developed the CallMentor® Learning and Performance Improvement System - simulation-based e-Learning intelligently blended with facilitation, coaching and performance improvement consulting.
Today, CallMentor is the contact center industry's most recognized training solution, winning 8 consecutive Product of the Year Awards, among other industry distinctions and honors.
Ulysses has grown to be an international learning and performance improvement company serving industry leaders committed to improving their sales, service and customer loyalty at all points of customer contact. And, as our "Ulysses" name implies, we continue our journey with our clients to seek and develop the best possible combination of performance improvement methods and processes that produce measurable results and sustain the test of time.
Learn more about Ulysses' President and CEO, Mark W. Brodsky.
Interested in finding out more about Ulysses Learning? Please contact us: at 1-800-662-4066.
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