Ulysses Learning is an industry leader in contact center training and performance improvement. Using our proven methodology based upon online role-playing simulations, Ulysses helps organizations of all sizes transform their customer experience by improving service, sales and coaching conversations. See how we can help your organization improve your frontline’s performance, increase sales and customer loyalty, enhance your top management’s leadership ability and increase the effectiveness of coaching. Just select the specific solution area to learn more.
Elevate your front line’s customer service skills. Learn More >>
Increase profits by developing your reps’ natural selling skills. Learn More >>
Meet your organization’s objectives through better coaching. Learn More >>
Show your reps how to better resolve service issues and uncover new sales opportunities. Learn More >>
Improve your organization’s quality monitoring. Learn More >>
Gain the skills needed to be a successful leader in the contact center. Learn More >>
Develop custom goal-based, simulated scenarios specific for your organization’s needs. Learn More >>
Rooted in social media best
practices
One reason Ulysses’ training is so successful is because we tailor our training methods to our audiences, taking into consideration their learning style and age.
Pulling from social media best practices, we offer:
• Just-in-time training and coaching, which provides instruction in small snippets at the right time for the learner
• Self-directed, self-paced learning that accommodates different learning styles
• Peer mentoring through blogs and chats so learners can share experiences
• And much more
The science behind our solutions
Ulysses' content and behavioral models are researched and validated using a sample size of over 70,000 real-life customer interactions and then further refined based on real-world implementation. Our best-practice research is incorporated throughout the learning experience.
Our blend of simulation-based e-Learning with other performance improvement components has been validated through extensive research, client results and ongoing analysis and refinement, and contains the optimum mix of training methodologies proven to develop complex customer service, sales and coaching skills. Using our proven Judgement@Work methodology, we’ll help your organization achieve your sales, service and customer loyalty objectives.