Show your reps how to better resolve service issues and uncover new sales opportunities.
With ServiceMentor Service to Sales from Ulysses Learning, your staff will have the skills needed to strike a thoughtful and often difficult balance to take control of the call, instill confidence in the caller, defuse highly emotional situations and leave the customers feeling good about your organization while identifying opportunities to build the relationship further through cross-sell or up sell opportunities.
Based on Ulysses Learning’s highly lauded ServiceMentor program, ServiceMentor Service to Sales shows your reps the eight-step process to resolve the initial service issue and then arms them with ways to uncover and close additional sales opportunities.
By simulating the situations they face on the job, Ulysses Learning helps your reps develop and reinforce crucial skills required to earn the right to sell through providing excellent customer service first.
ServiceMentor Service to Sales features a carefully calibrated mix of simulation-based e-Learning, facilitated exercises, virtual debrief sessions and coaching to help your front line reps learn complex customer service and sales skills in a safe, simulated environment.
Additional Solutions
Elevate your front line’s customer service skills. Learn More >>
Increase profits by developing your reps’ natural selling skills. Learn More >>
Meet your organization’s objectives through better coaching. Learn More >>
Gain the skills needed to be a successful leader in the contact center. Learn More >>
Develop goal-based scenarios custom-tailored to your organizations’ specific needs.
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ServiceMentor Service to Sales will help your organization to:
• Reduce escalated calls by 25% or more
• Decrease callbacks by at least 25%
• Improve average handle time up to 10 seconds or more • Improve average quality monitoring scores up to 30%
• Raise customer satisfaction from 10% to 16%
• Improve conversion ratio by 8% to 12%
ServiceMentor Service to Sales includes everything your organization needs to elevate its customer service and sales, including:
• Implementation consulting
• Performance measurement
• Master Coach and Facilitator Certification
• Certified IT installation
• Support
Easily assess the results ServiceMentor Service to Sales provides with built-in learning measurement systems featuring:
• Validated pre-assessments that set a baseline for your reps' and coaches' current skill levels and also direct them through a specific path in the training system based on those skill levels
• Progress measures that gauge your reps' and coaches' skill acquisition through the overall gains skill development, identify skill gaps for continued improvement, and predict the individual’s ability to use the developed skills on the job