Elevate your front line’s customer service skills.
The stakes are high in every customer conversation. In mere seconds, an unskilled service rep can squander what should have been years of profitable business for your company.
With ServiceMentor from Ulysses Learning, your staff will have the skills needed to strike a thoughtful and often difficult balance to take control of the call, instill confidence in the caller, defuse highly emotional situations and leave the customers feeling good about your organization.
ServiceMentor features a carefully calibrated mix of simulation-based e-Learning, facilitated exercises, virtual debrief sessions and coaching to help your front line reps learn complex customer service skills in a safe, simulated environment. By simulating the very situations they will face on the job, Ulysses Learning helps your reps develop and reinforce crucial service skills as they learn by doing and learn from their mistakes.
Additional Solutions
Increase profits by developing your reps’ natural selling skills Learn More >>
Meet your organization’s objectives through better coaching. Learn More >>
Show your reps how to better resolve service issues and uncover new sales opportunities. Learn More >>
Gain the skills needed to be a successful leader in the contact center. Learn More >>
Develop goal-based scenarios custom-tailored to your organizations’ specific needs.
Learn More>>
ServiceMentor can help your organization:
• Reduce escalated calls by 25% or more
• Decrease callbacks by at least 25%
• Improve average handle time up to 10 seconds or more
• Improve average quality monitoring scores up to 30%
• Raise customer satisfaction from 10% to 16%
ServiceMentor provides built-in learning measurement systems featuring:
• Validated pre-assessments that set a baseline for your reps' and coaches' current skill levels and also direct them through a specific path in the training system based on those skill levels
• Progress measures that gauge your reps' and coaches' skill acquisition through the system
• Validated post-assessments that quantify overall gains skill development, identify skill gaps for continued improvement, and the individual’s ability to use the newly developed skills on the job
A complete, end-to-end solution that includes everything your organization needs to elevate its customer service:
• Implementation consulting
• Performance measurement
• Master Coach and Facilitator Certification
• Certified IT installation
• Support