With ServiceMentor® and CoachingMentor® for Service, you can...

Reduce escalated calls by 25% or more
• Your reps develop skills to take control of calls and effectively handle customer emotion

Decrease callbacks by at least 25%
• Your reps develop skills to ask the right questions and identify what customers really want, resulting in more customers whose needs are handled on the first call

Improve average handle time up to 10 seconds or more
• As your reps become more proficient in using The Call Strategy™, they become more efficient, keeping the call on track

Improve average quality monitoring scores up to 30%
• With their new skills, your reps perform better; they're more confident
• More calls go more smoothly; your customers express higher levels of satisfaction

Lift customer satisfaction 10%-16%
• Your reps better acknowledge customer issues and handle problems in one call
• Your reps are better prepared to address customer needs, offering appropriate solutions that customers accept and appreciate

What's the key to achieving results like these? Ulysses' proven implementation process. Click here to learn more.

Interested in finding out more? Please contact us at 1-800-662-4066