• ServiceMentor® features simulation-based e-Learning that helps your reps learn complex customer service skills in a safe, simulated environment. The simulation-based e-Learning portion of ServiceMentor accounts for 80% of the training time and is expertly blended with facilitated exercises, which help your reps further develop and reinforce skills.
• Ulysses' 80/20 blend of simulation-based e-Learning with facilitated exercises has been validated through extensive research, client results and ongoing analysis and refinement, and contains the optimum mix of training methodologies proven to develop complex customer service skills.
• ServiceMentor is often completed over a series of 4, 3-hour sessions; other variations are also possible.

Interested in finding out more? Please contact us at 1-800-662-4066