ServiceMentor® features simulation-based e-Learning that helps your reps learn complex customer service skills in a safe, simulated environment. The simulation-based e-Learning portion of ServiceMentor accounts for 80% of the training time and is expertly blended with facilitated exercises, which help your reps further develop and reinforce skills.

ServiceMentor prepares your reps to...

• efficiently and effectively take control of the call, even when customers are angry or upset;
• quickly and clearly identify what customers really need;
• offer meaningful solutions that best fit customers' needs...and your business' needs; and
• end calls leaving customers feeling good about your rep and organization, resulting in first-call resolution.

Interested in finding out more? Please contact us at 1-800-662-4066