Need
"We launched an organization-wide strategy coined 'Right for My Business.' No longer is it acceptable to sell for the sake of selling."

Solution
Ulysses Learning's CallMentor® Learning and Performance Improvement System with SalesMentor® and CoachingMentor® for Sales.

Results
• Increased customer revenue per household by 18%
• Increased customer loyalty rating by 10 basis points through customer-focused selling
• Improved overall customer satisfaction rating
• Sold 1.5 more products per call

Factors contributing to success
• Senior leadership engaged from the beginning
• Master Coaches were onsite at all four sites and worked one-on-one with team leaders weekly
• Team leaders and Master Coaches were able to describe the dynamic nature of the sales model and coach others by experiencing, firsthand, its use by monitoring customer calls
• Reps included in bi-weekly calibration sessions to further reinforce the nuances of the sales model
• Measurements and incentives were aligned to support the consultative sales process
• Reps were reinforced to use the sales model and related skills by the leadership team

If you want to learn more details about this and other client implementations, please contact us.