After a rigorous, year-long multi-industry benchmarking study focused on customer and employee satisfaction, SQM Group recently announced its list of top performing contact centers. Twelve of Ulysses Learning clients were among those recognized.
Ulysses Learning was named a Finalist today in the Customer Service or Call Center Training Practice of the Year category in the 11th annual Stevie® Awards for Sales & Customer Service, and will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program.
Ulysses Learning announced its involvement in creating a new advice column for contact center managers called "Challenge Solved". The column will be featured each month in the Call Center Times newsletter, as well as on Ulysses’ and other participating experts’ Linkedin pages and websites.
Ulysses Learning executives participated in the Blue Cross Blue Shield Association (BCBSA) 2016 Collaboration for Service Improvement (CSI) meeting at BCBSA headquarters in Chicago, Illinois. Ulysses Learning’s Dina Vance, Senior Vice President, and Susan Meyer, Vice President, interviewed a panel of BCBSA Plan leadership, with a focused discussion on First Call Resolution (FCR) best practices.