Contact center training with proven results

PRESS RELEASE - Ulysses Learning Clients Celebrate Strong Showing at SQM's Annual Service Quality Award of Excellence Conference.

The Ulysses Learning team extends congratulations to its clients recognized at this year’s SQM Service Quality Award of Excellence Conference. SQM benchmarks over 500 leading North American contact centers on an annual basis.

July 16, 2018. New York, NY.
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PRESS RELEASE - Corporate Learning Institute Features Dina Vance from Ulysses Learning as Guest Expert in Professional Development Series.

Dina Vance, Senior Vice President, Managing Director North America for Ulysses Learning is among the first to be featured in a special project sponsored by Corporate Learning Institute and Fulcrum Network. The project Road Warriors: The Making of Organizational Trainers and Consultants, showcases advice from training and development industry experts to assist others in their professional development.

February 7, 2018. New York, NY.
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PRESS RELEASE - Ulysses Learning Wins Gold STEVIE® AWARD in 11th Annual Stevie Awards for Sales & Customer Service .

Ulysses executives were recently notified that Ulysses Learning has won a Gold Stevie® Award in the Customer Service or Call Center Training Practice of the Year category in the 11th annual Stevie Awards for Sales & Customer Service.

March 6, 2017. New York, NY.
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PRESS RELEASE - Service Quality Award of Excellence Winners Announced by SQM. Ulysses Congratulates 12 Clients for their Achievements.

After a rigorous, year-long multi-industry benchmarking study focused on customer and employee satisfaction, SQM Group recently announced its list of top performing contact centers. Twelve of Ulysses Learning clients were among those recognized.

February 3, 2017. New York, NY.
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PRESS RELEASE - Ulysses Learning named as finalist in the 2017 STEVIE® AWARDS FOR SALES & CUSTOMER SERVICE

Ulysses Learning was named a Finalist today in the Customer Service or Call Center Training Practice of the Year category in the 11th annual Stevie® Awards for Sales & Customer Service, and will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program.

January 20, 2017
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PRESS RELEASE - New Monthly Advice Column Gives Call Center Managers Answers on How to Handle Pesky Problems, Thorny Challenges and More

Ulysses Learning announced its involvement in creating a new advice column for contact center managers called "Challenge Solved". The column will be featured each month in the Call Center Times newsletter, as well as on Ulysses’ and other participating experts’ Linkedin pages and websites.

October 31st, 2016
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