Get the process and tools needed to drive improved performance and business results through your contact center.

Ulysses Learning’s Performance Leadership series focuses on helping executives develop key skills needed to be a successful leader in a contact center. 

Executives will learn how to manage change, think strategically and create actionable plans for workforce development and growth. In addition, the series will develop skills to manage the people side of the business including improving communication strategies, leading effective meetings and providing a mechanism for delivering feedback and coaching.

Each session is delivered virtually or with a facilitator and is approximately 2-4 hours in length. Executives are further coached beyond each session through one-on-one sessions with a Ulysses Learning Master Coach and are given the opportunity to network with peers and share best practices with online social networking components.

This Performance Leadership Series covers eight topics and is tailored for each client organization based on their fundamental messaging and needs:
Topic 1: Strategic Thinking
Topic 2: The Challenges of Change
Topic 3: Positively Different/Rewarding with Impact
Topic 4: Conscious Communication
Topic 5: The Dynamic Team
Topic 6: Managing Conflict-Discovery Dialogue
Topic 7: Conducting Effective Meetings
Topic 8: Coaching Cycle