Meet the department heads at Ulysses Learning

Dimitri Lyras
CEO
As a member of a family with more than 150 years of experience in shipping, Dimitri Lyras had a vision that software could assist in managing the enormous variety of information and coordination requirements of the industry. He then partnered with artificial intelligence thought leader Roger Schank and channeled this knowledge to the call center industry by founding Ulysses Learning. He is also a member of the Intertanko Council and is leading efforts to both improve the image of the shipping industry and encourage a culture of continuous improvement. Lyras is an engineer by training.

 Dina Vance
Senior Vice President of Sales & Marketing/Manager Director of North American Operations
Dina Vance is a widely respected thought leader on developing and leading contact center staff and a pioneer in improving performance of contact centers. Vance was responsible for the ground-level startup of two contact centers before she moved into a consulting role where she also managed the call center division for an international consulting and training organization. She has worked with Fortune 100 companies to optimize their contact center performance through focus on results, people and process.

She currently serves as Ulysses Learning’s Senior Vice President of Sales & Marketing/Manager Director of North American Operations. A regular speaker at conferences such as the BCBS Association and the Executive Learning Exchange, Vance frequently writes and talks about leveraging the power of social media in contact centers. She is on the executive board of the Call Center Industry Advisory Council (CIAC).

Larry Willert
Vice President, Performance Development
Overseeing the newly created Performance Leadership Team, Larry Willert focuses on ensuring clients’ long-term, sustainable results through coaching, master coaching and performance. Willert and his team head up the instructional design, facilitation and coaching functions at Ulysses Learning. They work closely with contact center clients to certify master coaches, coaches and trainers to ensure long-term sustainable results in both coaches and agents.

Prior to this role, Willert was a Master Coach and Facilitator at Ulysses Learning. for eight years. With more than 20 years of consulting and training experience at all levels in a variety of industries, including financial services, Willert specializes in translating industry concepts into practical, real-world applications to enhance bottom-line results.

Susan Meyer
Vice President, Client Services
For the past seven years, Susan Meyer has led the Client Services Team at Ulysses Learning, overseeing the project implementation team and managing all details of training delivery from the initial diagnostic phase through training rollout to follow-up support. She also helps organizations managing the change process, key to any successful training initiative.

Meyer has extensive experience in the e-Learning industry, working as a project manager and account manager on large client implementations for Fortune 500 organizations overseeing custom and off the shelf training solutions. She is passionate about the customer experience and the steps involved with creating a “wow” experience at each point of contact for clients. 

She is a Six Sigma Green Belt and is currently working on her Project Management Professional (PMP) certification through the Project Management Institute.

Frank Hargett
Director of Information Technology
As Director of Information Technology Services, Hargett oversees all aspects of Ulysses Learning’s technology. His team is responsible for the deployment and maintenance of Ulysses Learning solutions to hundreds of end users. Hargett has more than 25 years of experience in information technology field, including hardware, infrastructure, software development and management and has worked with organizations as diverse as startups and Fortune 100 companies.

Frank holds a Master's Degree in Computer Information Systems as well as certifications in Microsoft, Novell and Cisco technologies.

Jennifer Alten
Director of Marketing
Jennifer’s team focuses on connecting Ulysses Learning with leaders in the call center, training and leadership space through the web, social media and print. In her nearly 20-year career in advertising and marketing, Jennifer has seen overseen dozens of highly successful campaigns for organizations ranging in size from startups to Fortune 100 enterprises.