Ulysses Learning Led a Highly Successful Networking Discussion for Executive Learning Exchange

Session Focused on Employment Best Practices and the Changing Workforce in Today’s Contact Center.

April, 2010. NEW YORK, NY - Ulysses Learning, a global learning and performance improvement company, further cemented its reputation as an industry thought leader by helping facilitate a peer-networking discussion held by Executive Learning Exchange on March 24, 2010. Dina Vance, Ulysses Learning Senior Vice President, lead the session in conjunction with Fran Horner, Senior Director of Patient Access at NorthShore University HealthSystem.

The session, which broke into small discussion groups, focused on four industry hot buttons:

1. Generational differences – how generational differences are impacting contact center hiring and training practices
2. Hiring – how to hire the right employees, the first time around
3. Retention – once the right employees are hired, how do you retain them?
4. Motivation – what tactics and strategies are best to keep your staff motivated

“With peer networking discussions such as these, we are able to share the wisdom we have gained over the years and give back to the community. Plus, it enables us to join our peers in the contact center industry – and the learning leader community at large – to further our collective knowledge,” said Vance. “I’m pleased that I was able to help lead this dynamic event.”

Executive Learning Exchange is a consortium of senior Chicagoland, Milwaukee and central Indiana learning leaders who are committed to promoting greater visibility, influence and professional opportunities.

About Ulysses Learning: Ulysses Learning is the leader and pioneer in the use of simulation-based e-Learning to improve service, sales and coaching performance and is the most recognized training provider in the contact center industry. The company is known for building Judgment@WorkTM skills – decision making and advanced interaction skills – in contact centers and at all points of customer interaction throughout the organization in industries as varied as insurance, telecom and hospitality.