Mr. Mark W. Brodsky was recruited by a Greek shipping magnate to establish and lead a new performance improvement company that would dramatically change the world of corporate learning...and the business results achieved through corporate learning initiatives. The year was 1997; the company was called Ulysses Learning.

As President and CEO of Ulysses Learning, Mr. Brodsky was charged with a unique mission. He was asked to search industry-wide and 1) identify the areas of business that could benefit most from developing human performance through technology-enabled training and related services; 2) uncover the toughest barriers to improvement; and 3) assemble a world-class team of experts to develop the best combination of training solutions to achieve and sustain demonstrable performance results.

Mr. Brodsky accepted the challenge and - thanks to the Ulysses' blue-chip team he leads - has accomplished this mission. Ulysses' research identified contact centers as an opportune place to begin developing frontline judgment and customer interaction skills to improve service, sales and coaching performance so higher levels of revenue and customer loyalty results can be achieved.

Mr. Brodsky has over thirty years experience as a senior executive, consultant, and relationship manager for international consulting and training firms. His areas of expertise include sales, service, quality, measurement, organizational development, performance improvement and management - at all levels in the organization.

A popular speaker and author, Mr. Brodsky is highly regarded for his straight talk and keen insight. He has a unique ability to separate fact from fiction and provide fresh, innovative solutions for improving sales, service, and organizational profitability and growth.

Mr. Brodsky has managed complex national and global projects for such diverse clients as Air Force Special Operations Command, American Express, AT&T, Bank of America, Blue Cross Blue Shield, DuPont, Environmental Protection Agency, GE Capital International, Georgia-Pacific, Motorola, Red Lobster Restaurants, Tennessee Valley Authority, Westinghouse and Whirlpool.

Early in his career, Mr. Brodsky was director of a FORTUNE 200 company's corporate management development center, serving over 40,000 employees. In that capacity, he provided assessment and training for all management levels at headquarters and at the company's eighty manufacturing facilities.

Mr. Brodsky is the recent past Chairman of the Board for the Lowe's YMCA. He currently serves on the Board of Directors for ISA - The professional association of learning providers and on the Board of Directors for the Kappa Sigma Alumni Association.

Mr. Brodsky is the two-time recipient of the “George Williams Award” - the highest YMCA national award for volunteer leadership and is the first two-time recipient in YMCA history. The “Mark W. Brodsky Annual Leadership Award” was established by the Lowe’s YMCA as its highest honor recognizing the top staff member who has demonstrated outstanding leadership throughout the year.

Mr. Brodsky’s other awards include the “2007 ISA Outstanding Contribution Award” - Annual ISA training industry award.

Mr. Brodsky's interests outside of work include sailing, physical conditioning and entertaining.

Mr. Brodsky can be reached directly at mbrodsky@ulysseslearning.com or by phone at 704.943.5800.