Ulysses' content and behavioral models are researched, analyzed and validated using a sample size of over 70,000 real-life customer interactions. Ulysses' "best practice" research is incorporated throughout the learning system.

Our 80/20 blend of simulation-based e-Learning (80% of overall system) with facilitated exercises (20% of overall system) has been validated through extensive research, client results and ongoing analysis and refinement, and contains the optimum mix of training methodologies proven to develop complex customer service, sales and coaching skills.