In order to achieve the results, you need a coaching process with clear accountabilities that uses a proven and validated coaching model.

Ulysses Learning's coaching approach is designed to build a consistent coaching process throughout your contact center and improve the performance of coaches so they can sustain the behavioral change of representatives long after the initial training has occurred.

The coaching solution features CoachingMentor® training, Coach Calibration Sessions, and Master Coach Certification**.

** You can begin this tactic early in the implementation process, continuing into and after full roll-out.