Through the power of effective coaching, you can implement new management strategies, increase employee satisfaction and reduce turnover. CoachingMentor from Ulysses Learning will show your organization how.

Build a better coaching process
In order to achieve the results, you need a coaching process with clear accountabilities that uses a proven and validated coaching model. Ulysses Learning's coaching approach is designed to build a consistent coaching process throughout your contact center and improve the performance of coaches so they can sustain the behavioral change of representatives long after the initial training has occurred.

The coaching solution features CoachingMentor® training, Coach Calibration Sessions and Master Coach Certification.

CoachingMentor AIM Tracking.
For organizations currently not utilizing a coaching tracking system, Ulysses also offers with the program the CoachingMentor AIM Tracking online database. This robust database tracks details of each coaching session and provides dynamic management reports. The information helps to identify trends and evaluate the frequency and effectiveness of the coaching taking place in the organization. Click here for more information.

  CoachingMentor will help your  organization  to:

• Provide timely coaching immediately after the   call
• Focus on one pivotal behavior to ensure the   greatest impact
• Provide constructive feedback in a way that   your reps will accept and apply the coaching
• Provide the coaching quickly, which means in   60 seconds or less