• Your Master Coach is a designated member of your staff who is ultimately accountable for ensuring all aspects of the coaching process are implemented effectively and consistently within the contact center.
• Your Master Coach reports to senior management. This individual serves as your advocate for coaching, regularly and consistently sharing progress results and bringing issues to the forefront, in addition to being the "Coach" to the frontline coaches.
• Another important function of your Master Coach is to conduct "Coach Calibration" sessions with your coaches that focus on improving and reinforcing their coaching skills, ensuring the consistency and quality of the overall coaching process, and identifying and keeping track of performance trends as results are measured over time.
• Ulysses works closely with your organization to identify and develop one or more Master Coaches who will sustain the coaching process.

Interested in finding out more? Please contact us at 1-800-662-4066