At Ulysses Learning, we take the fear out of coaching. With our prescriptive process, we’ll show you how to provide feedback and track the effectiveness and frequency of coaching. Plus, you’ll receive guidelines and best practices to ensure that coaching is successful in your center. Our coaching solutions include:

CoachingMentor Training
CoachingMentor training is designed for anyone in a contact center who provides feedback to reps on a regular basis. This includes team leaders, quality team members and site leaders. Learn More >>

Master Coach Certification
A Master Coach is someone in a leadership position within the organization who is responsible for holding the coaches accountable to doing the coaching. We work closely with clients to identify the best Master Coach candidates in their sites and certify those individuals as Master Coaches. Learn More >>

CoachingMentor AIM Tracking
For organizations currently not utilizing a coaching tracking system, Ulysses also offers with the program the CoachingMentor AIM Tracking online database. This robust database tracks details of each coaching session and provides dynamic management reports. Learn More >>

Coaches’ Corner Newsletter
Ulysses Learning certified coaches also receive quarterly Master Coach newsletters highlighting best practices in the industry and share coaching stories among clients. Clients can access the ClientZone for archived copies of the newsletter. Click here to see a sample Coaching Corner newsletter.

Master Coach Forum
Each quarter, Ulysses Learning hosts Master Coach forums for Master Coaches at all client sites. This gives Master Coaches an opportunity to learn from each other, share best practices and network across numerous industries.