FOR MORE INFORMATION CONTACT:
Jennifer Alten, Marketing Director
704.943.5800
jalten@ulysseslearning.com

Ulysses Learning Led a Highly Successful Discussion on Social Media for Executive Learning Exchange’s 2010 Chicagoland Learning Leaders Conference

Session focused on how to leveraging social media in contact centers to engage and empower leaders and agents

November 11, 2010. New York, NY — Ulysses Learning, a global learning and performance improvement company, further cemented its reputation as an industry thought leader by moderating a panel discussion for Executive Learning Exchange’s 2010 Chicagoland Learning Leaders Conference on October 25, 2010.

Dina Vance, Ulysses Learning Senior Vice President, led the panel discussion that focused on how contact centers can maximize the power of social media to improve customer experience – as well as ward off potential pitfalls.

The session, which broke into small discussion groups, focused on how social media can help:

• Engage employees, which helps decrease turnover and increase loyalty
• Learners “learn by doing,” network with peers and transfer knowledge back to the job quicker
• Break down the communication barrier between leadership and the frontline

“Social media is driving changes through all aspects of our society and has changed the way that everyone – including your agents and customers – communicates. At Ulysses Learning, we’re committed to helping contact centers use every method possible to improve the customer experience and today, that definitely includes social media,” said Dina Vance.

Executive Learning Exchange is a consortium of Chicagoland, Milwaukee and central Indiana learning leaders who are committed to promoting greater visibility, influence and professional opportunities.

To get a copy of the session’s audio recording, contact  jalten@ulysseslearning.com.

For more information, visit www.ulysseslearning.com, e-mail info@ulyssesslearning.com or call 1.800.662.4066.

About Ulysses Learning: Ulysses Learning is the leader and pioneer in the use of simulation-based e-Learning to improve service, sales and coaching performance and is the most recognized training provider in the contact center industry. The company is known for building Judgment@Work TM skills – decision making and advanced interaction skills – in contact centers and at all points of customer interaction throughout the organization in industries as varied as insurance, telecom and hospitality.