FOR MORE INFORMATION CONTACT:
Jennifer Alten, Marketing Director
704.943.5800
jalten@ulysseslearning.com

Ulysses Learning Helps Pharmacy Benefit Company Greatly Improve Customer Satisfaction Scores
Prime Therapeutics Saw Improvement Through Better Processes and Coaching

May 20, 2010. New York, NY — Ulysses Learning, a global learning and performance improvement company, is pleased to announce Prime Therapeutics’ highly improved customer satisfaction scores.
                                                                                                              
Ulysses began working with the company in 2007 and in a two-year span, Prime Therapeutics saw its scores in areas such as first call resolution improve more than 50 percent.

“At Ulysses Learning, we strongly believe in the power of simulation-based role playing as a safe learning methodology, as well in the value of coaching. ” said Dina Vance, Senior Vice President at Ulysses Learning. “I’m pleased that Prime Therapeutics was able to see such great improvement by leveraging our conversation strategy and coaching support.”

“The contact center training and process improvement was designed well with many interactions and touch points. I was impressed at the talent of the Ulysses team. There were many ‘a ha’ moments and we learned a tremendous amount,” said Bob Menhart, Vice President of Call Center Operations at Prime Therapeutics.

Prime Therapeutics is a pharmacy benefit management company dedicated to providing innovative, clinically-based, cost-effective pharmacy solutions for clients and members, covering approximately 14.7 million people.

For the full case study, visit: http://www.ulysseslearning.com/pdfs/PrimeCaseStudy.pdf

For more information on Ulysses Learning, visit www.ulysseslearning.com, e-mail info@ulyssesslearning.com or call 1.800.662.4066.

About Ulysses Learning: Ulysses Learning is the leader and pioneer in the use of simulation-based e-Learning to improve service, sales and coaching performance and is the most recognized training provider in the contact center industry. The company is known for building Judgment@Work TM skills – decision making and advanced interaction skills – in contact centers and at all points of customer interaction throughout the organization in industries as varied as insurance, telecom and hospitality.