In 1995, Ulysses Learning was founded by Dimitris Lyras, a Greek shipping executive who was interested in developing more effective ways for people to learn using online role-playing simulations. He then decided that the contact center industry was the perfect place to apply these enhanced learning methodologies.

To perfect the process and customize it for the contact center industry, he teamed with artificial intelligence guru, Roger Schank, who is the thought leader in goal-based scenarios and role-playing simulations.

Ulysses Learning spent four years and millions of dollars in research and development to create a proven, effective learning solution that would offer short- and long-term results.

Who we work with
Today, Ulysses Learning has helped the most prominent organizations in the United States and abroad to improve their customer service, sales and coaching results.

We work with the energy, telecom, insurance, manufacturing, hospitality and financial services industries as well as many others.